Privacy Policy

Effective date: June 14, 2026

Central Park Carriages Official (“we”, “us”, or “our”) operates this website and booking platform for private Central Park horse carriage rides in New York City. This Privacy Policy explains what personal data we collect, how we use it, how payment processing works through Stripe, and what choices you have. By using our website or completing a booking, you agree to this policy.

1. Who we are

Business name: Central Park Carriages Official
Meeting point / business address: Central Park South & 7th Avenue (59th St), New York, NY 10019
Contact email: [email protected]

2. Information we collect

We may collect the following categories of personal information:

• Booking details: name, email address, phone number, party size, selected tour, date and time, special requests, and add-ons.
• Payment-related information: billing details you provide and payment confirmation data from Stripe. We do not store full credit or debit card numbers on our servers.
• Communications: messages you send through contact forms, email, WhatsApp, or customer support.
• Marketing preferences: email address if you subscribe to our newsletter (only with your consent).
• Technical data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies for security and site performance.

3. How we use your information

We use personal data to:

• Process and confirm your carriage ride bookings;
• Send booking confirmations, reminders, and customer support replies;
• Process payments and prevent fraud;
• Improve our website, availability, and customer experience;
• Comply with legal, tax, and regulatory obligations;
• Send promotional emails when you have opted in (you may unsubscribe at any time).

4. Payment processing (Stripe)

Online payments are processed by Stripe, Inc., our third-party payment processor. When you pay, Stripe collects and processes payment card information according to its own privacy policy and security standards (PCI DSS). We receive limited payment data from Stripe such as payment status, amount, and the last four digits of the card where applicable.

Stripe’s privacy policy is available at https://stripe.com/privacy.

5. Legal bases for processing (GDPR / UK GDPR)

If you are located in the European Economic Area or the United Kingdom, we process personal data on these bases:

• Contract: to perform our booking agreement with you;
• Legitimate interests: to operate our business, secure our site, and improve services;
• Legal obligation: where required by applicable law;
• Consent: for optional marketing communications.

6. KVKK notice (6698 sayılı Kanun)

Türkiye’den hizmet alan veya kişisel verilerini bizimle paylaşan ziyaretçiler için: Kişisel verileriniz; rezervasyonun kurulması ve ifası, ödeme işlemlerinin güvenli şekilde tamamlanması, müşteri ilişkileri yönetimi ve yasal yükümlülüklerimizin yerine getirilmesi amaçlarıyla, KVKK m. 5 ve m. 6 kapsamında öngörülen hukuki sebeplere dayanılarak işlenmektedir.

Ödeme kartı bilgileriniz doğrudan tarafımızca saklanmaz; ödeme işlemleri Stripe altyapısı üzerinden gerçekleştirilir. KVKK kapsamındaki haklarınız (bilgi talep etme, düzeltme, silme, itiraz, şikâyet) için [email protected] adresine yazabilirsiniz.

7. How long we keep data

We retain booking and payment records as long as needed to provide services, resolve disputes, enforce agreements, and meet legal and accounting requirements. Marketing contact details are kept until you unsubscribe or ask us to delete them.

8. Sharing with service providers

We may share personal data with trusted providers who help us operate our business, including:

• Stripe (payment processing);
• Email and hosting providers (transactional messages and website operation);
• Analytics and security tools (aggregated or technical usage data).

These providers may only use data to perform services for us and must protect it appropriately.

9. Cookies

We use essential cookies for site functionality and security. We may use analytics cookies to understand how visitors use our website. You can control cookies through your browser settings. Disabling cookies may affect some booking features.

10. Your rights and choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you;
• Request correction or deletion;
• Object to or restrict certain processing;
• Withdraw marketing consent;
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding.

11. Children

Our services are not directed to children under 13, and we do not knowingly collect personal data from children under 13 without parental consent.

12. Security

We use administrative, technical, and organizational measures to protect personal data, including HTTPS encryption on our site and Stripe’s secure payment infrastructure. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

13. International transfers

Our business operates in the United States. If you access our site from outside the U.S., your information may be processed in the U.S. or other countries where our service providers operate. We take steps to ensure appropriate safeguards where required by law.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will reflect the latest version. Material changes will be posted on this page.

15. Contact us

Questions about this Privacy Policy or your personal data?
Email: [email protected]
Or visit our Contact page.

Public URL for payment partners (Stripe): https://centralparkcarriagesofficial.com/privacy-policy