Cancellation and reschedule policy
The rules published in this operator’s FAQ and confirmation materials. Your tour page and email control the booking you paid for.
Cancellation Policy: All sales are final. Gift Certificates will be issued for refunds. Early same day cancellations will incur a $50 cancellation penalty. Gift Certificates will not be issued for last hour cancellations.
Refunds and gift certificates
All sales are final. Gift Certificates will be issued for refunds. Early same day cancellations will incur a $50 cancellation penalty. Gift Certificates will not be issued for last hour cancellations.
Same-day changes
Early same-day cancellations (before the last hour before your scheduled ride) may qualify for a Gift Certificate after a $50 cancellation penalty is applied. Cancellations inside the final hour before departure are not eligible for a Gift Certificate.
Weather
Light rain normally does not cancel the ride. For lightning, heavy storms, or unsafe conditions, the operator offers a full reschedule or Gift Certificate/refund according to this policy and will contact you if the ride cannot operate.
How to cancel or reschedule
Use the contact channels on the Contact page or the My Booking lookup with your reference. Do not assume a social-media message has been received.
Reserve a private Central Park carriage ride
Choose a package, pick a live time slot, and receive instant confirmation.