Two separate rules matter: guest-initiated cancellation, and operator weather calls. For most published tours, canceling 24 hours or more ahead is free; inside 24 hours the typical outcome is a 50% charge or a reschedule; no-shows are non-refundable. Proposal bookings usually use a 48-hour free-cancel window. Light rain usually does not stop a ride. Lightning, heavy storms, or unsafe park conditions lead to a reschedule or refund, and the team contacts you if the slot cannot run.
Guest cancellations
Always read the policy page for the product you bought. The summary above matches the published FAQ language for standard tours versus Proposal. Christmas and other seasonal SKUs follow the terms shown at checkout for that SKU.
Full visitor language lives on cancellation policy and FAQ.
Rain, snow, and heat
Carriages are open-air with covers. A drizzle is not automatically a cancellation. Unsafe ice, lightning, or severe wind is. Winter guests should still dress for wind on the drives — blankets help, they do not replace a coat. See what to wear and winter rides.
Ready to ride? Book your Central Park carriage ride online for instant confirmation. Compare packages on Rides, then reserve a live slot. Browse all horse carriage tours or see our dedicated Christmas carriage ride if you are planning a holiday visit.
Frequently Asked Questions
If it rains, do we automatically get a refund?
Light rain usually continues. Unsafe weather is rescheduled or refunded. Watch your email and phone if storms are forecast.
Is Proposal cancellation the same as Mini Tour?
Proposal usually uses a longer 48-hour free-cancel window. Confirm on the Proposal tour page and checkout terms.
